Conditions of use

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General terms and conditions with Customer information
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Table of contents
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1. Scope of application
2. Conclusion of contract
3. Right of withdrawal
4. Prices and terms of payment
5. Delivery and Shipping conditions
6. Retention of title
7. Liability for defects (warranty)
8. Liability
9. Redemption of Promotional vouchers
10. Applicable law
11. Place of jurisdiction
12. Alternative dispute resolution


1) Scope of application
1.1 These General Terms and Conditions (hereinafter "GTC") of NORMANI GmbH (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller with regard to of the goods presented by the seller in his online store. Herewith the inclusion of own conditions of the customer, unless otherwise agreed.
1.2 Vhe consumer within the meaning of these GTC is any natural person, who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to.
1.3 Entrepreneur within the meaning of these GTC is a natural or legal person or a legal entity with legal capacity partnership which, when concluding a legal transaction, is exercising its commercial or independent professional activity acts.

2) Conclusion of contract
2.1 The product descriptions contained in the seller's online store do not constitute a binding offers on the part of the seller, but serve for the submission of a binding offer by the customer.
2.2 The customer can submit the offer via the online order form integrated into the seller's online store. The customer enters, after placing the selected goods in the virtual shopping cart and going through the electronic ordering process, by entering clicking the button that concludes the order process, the customer submits a legally binding contractual offer in relation to the goods in the shopping cart contained in the shopping cart. Furthermore, the customer can also submit the offer to the seller by e-mail or telephone.
2.3 The Seller may accept the customer's offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation is decisive, or
- by delivering the ordered goods to the customer, whereby in this respect the receipt of the goods to the customer is decisive, or
- by requesting payment from the customer after the order has been placed.
couches several of the aforementioned alternatives exist, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the dispatch of the offer. If the seller accepts the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the customer is no longer entitled to his declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), under Validity of the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method selected by PayPal during the online ordering process, the seller declares acceptance of the customer's offer at the point in time at which the customer clicks the button that completes the order process.
2.5 When selecting the payment method "Amazon Payments", the Payment processing via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (in the hereafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, available at https://pay.amazon.de/help/201751590. If the customer selects "Amazon Payments" as the payment method during the online ordering process, by clicking the button that concludes the order process, the customer also issues a payment order to Amazon. For this case the seller already declares acceptance of the customer's offer at the time the customer clicks the button concluding the order process to initiate the payment process.
2.6 When submitting an offer via the online order form of the seller, the contract text is saved by the seller after the contract is concluded and sent to the customer after sending the customer's order in text form (e.g. B. e-mail, fax or letter). Any further accessibility of the contract text by the seller. If the customer creates a user account in the online store before sending his order the order data will be archived on the seller's website and can be accessed by the customer via his password-protected user account by providing the corresponding login data free of charge.
2.7 Vor more binding When placing an order via the seller's online order form, the customer can correct possible input errors by carefully reading the form. the information displayed on the screen. An effective technical means for better detection of input errors can be the browser's magnification function, which enlarges the display on the screen. is enlarged. The customer can make entries during the electronic ordering process using the usual keyboard and keyboard shortcuts. mouse functions until he clicks on the button that completes the order process.
2.8 For the conclusion of the contract different languages are available. The specific language selection is displayed in the online store.
2.9 Order processing and Contact is usually made by e-mail and automated order processing. The customer must ensure that the e-mail address provided by the customer for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all data provided by the seller or third parties commissioned by the seller to process the order can be delivered.

3) Right of withdrawal
3.1 VConsumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal can be found can be found in the seller's cancellation policy.

4) Prices and terms of payment
4.1 Insofar as the product description of the seller, the prices quoted are total prices that include the statutory value added tax. Any additional delivery and shipping costs are listed in the respective product description separately.
4.2 For deliveries to countries outside the European Union, in individual cases additional costs may be incurred for which the seller is not responsible and which are to be borne by the customer. These include, for example Costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or Taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union. from a country outside the European Union.
4.3 The payment option(s) will be communicated to the customer in the seller's online store.
4.4 Is prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties agree on a later date. due date has been agreed.
4.5 If the "SOFORT" payment method is selected, payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "SOFORT"). To pay the invoice amount via "SOFORT" the customer must have an online banking account activated for participation in "SOFORT", register with the payment process and confirm the payment instruction to "SOFORT". The payment transaction will be immediately afterwards by "SOFORT" and the customer's bank account is debited. Further information on the "SOFORT" payment method can be found at the customer on the Internet at https://www.klarna.com/sofort/ call up.

5) Delivery and shipping conditions
5.1 Does the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the address specified by the Customer specified by the customer, unless otherwise agreed. When processing the transaction, the order number specified in the order processing of the seller is decisive.
5.2 If the delivery of the goods fails for reasons for which the customer is responsible the customer shall bear the reasonable costs incurred by the seller as a result. This applies with regard to the costs for the shipment if the customer effectively exercises his right of withdrawal. The following applies to the return costs when the right of withdrawal by the customer, the provision made in the seller's cancellation policy shall apply.
5.3 If the customer acts as entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer, as soon as the seller hands over the goods to the forwarding agent, carrier or other person or organization designated to carry out the shipment. institution has delivered the goods. If the customer acts as a consumer, the risk of accidental loss and accidental damage to the goods shall be borne by the customer. deterioration of the goods sold shall not pass until the goods are handed over to the customer or a person authorized to receive them. Notwithstanding the above, the risk of accidental loss and accidental deterioration of the goods sold shall also be borne by consumers, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer as soon as the seller hands over the goods to the forwarding agent, the carrier or the person otherwise responsible for the execution of the contract. of the shipment, if the customer has informed the forwarding agent, the carrier or the person or institution otherwise responsible for carrying out the shipment. person or institution designated to carry out the shipment and the seller has given the customer this person or institution. institution to the customer beforehand.
5.4 The seller reserves the right, in the event of incorrect or improper right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the seller is not responsible for the non-delivery and the seller has concluded a specific covering transaction with the supplier with due care. The vendor will send all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded without delay.
5.5 Self-collection is off logistical reasons not possible.

6) Retention of title
If the seller makes advance payment, he retains title to the goods until full payment of the purchase price owed, he shall retain title to the goods delivered.

7) Liability for defects (warranty)
Unless otherwise stated in the following provisions, the provisions of statutory law shall apply. liability for defects. Notwithstanding the above, the following applies to contracts for the delivery of goods:
7.1 If the customer acts as an entrepreneur,
- the seller has the choice of the type of subsequent performance;
- for new goods, the limitation period for warranty rights is one year from delivery of the goods;
- for used goods, the warranty rights are excluded;
- the limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.
7.2 The limitations of liability regulated above and Reduction of time limits do not apply
- to claims for damages and reimbursement of expenses by the customer,
- in the event that the seller has fraudulently concealed the defect,
- for goods which, in accordance with their normal use for a building and have caused its defectiveness,
- for a possibly existing obligation of the seller to Provision of updates for digital products, in the case of contracts for the supply of goods with digital elements.
7.3 In addition, for entrepreneurs, the statutory limitation periods for any claims for damages apply. existing legal right of recourse remain unaffected.
7.4 If the customer acts as a merchant within the meaning of the German Commercial Code. § 1 HGB, he is responsible for the commercial obligation to inspect and give notice of defects pursuant to § 377 HGB. If the customer fails to comply with the notification obligations regulated therein, the goods shall be deemed to be approved.
7.5 If the customer is acting as a consumer, he is requested to report delivered goods with obvious transport damage to the deliverer and inform the seller of this. If the customer does not comply with this, this has no effects on his statutory or contractual claims for defects.

8) Liability
The seller is liable to the customer for all contractual, quasi-contractual and statutory, including tortious claims for damages and reimbursement of expenses as follows:
8.1 The Seller shall be liable without limitation for any legal reason
- in the event of intent or gross negligence,
- in case of willful or negligent injury to life, limb or health,
- on the basis of a guarantee promise, insofar as is not regulated otherwise,
- due to mandatory liability such as under the Product Liability Act.
8.2 Vthe seller violates negligently breaches a material contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless unlimited liability in accordance with the above clause. Material contractual obligations are obligations that the contract imposes on the seller in accordance with its content to achieve the purpose of the contract, the fulfillment of which is essential for the proper execution of the contract. and on the fulfillment of which the customer may regularly rely.
8.3 In all other respects, liability of the seller is excluded.
8.4 Vhe above liability provisions shall also apply with regard to the seller's liability for its vicarious agents and legal representatives.

9) Redemption of promotional vouchers
9.1 Vouchers issued by the seller in the vouchers issued free of charge by the seller as part of a promotion with a specific validity period and which cannot be purchased by the customer. (hereinafter "promotional vouchers") can only be purchased in the seller's online store and only during the specified period. can be redeemed.
9.2 Individual products may be excluded from the voucher promotion if there is a corresponding restriction results from the content of the promotional voucher.
9.3 Promotional vouchers can only be redeemed before completing the order process can be redeemed. Subsequent offsetting is not possible.
9.4 Only one promotional voucher can be used per order can be redeemed per order.
9.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will be deducted from the Seller will not refund.
9.6 If the value of the promotional voucher is not sufficient to cover the order, the following can be used to pay the difference, one of the other payment methods offered by the seller can be selected.
9.7 The balance of a promotional voucher is neither paid out in cash nor does it bear interest.
9.8 The promotional voucher will not be refunded if the customer uses the Promotional voucher in whole or in part within the scope of his statutory right of withdrawal.
9.9 The promotional voucher is transferable. The vendor may, with discharging effect, transfer the promotional voucher to the respective holder who received it in the online store of the seller. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective owner.

10) Applicable law
The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, to the exclusion of the Laws on the International Sale of Goods. In the case of consumers, this choice of law only applies insofar as the granted protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence. is.

11) Place of jurisdiction
If the customer acts as a merchant, legal entity under public law or special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the seller. If the customer is domiciled outside the territory of the Federal Republic of Germany, the Seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract. contract if the contract or claims arising from the contract are attributable to the customer's professional or commercial activity can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller shall in any case be entitled to apply to the court at the customer's place of business. to appeal.

12) Alternative dispute resolution
The seller is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, nor is it willing to do so.


Copyright notice: These GTC were prepared by the specialist lawyers of IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de)